The service network spans key markets across the country, including Delhi, Mumbai, Pune, Ahmedabad, Bengaluru, Hyderabad, Chennai, Kolkata, Jaipur, Lucknow, Patna and Guwahati, along with several other cities. Customers can visit their nearest service centre with their device and purchase invoice for repair and warranty assistance, including component-level repairs, replacements and software diagnosis and resolution, in accordance with applicable warranty terms.
As boltt scales its smartphone business, the brand is also working towards expanding its service network to 350–400 centres across India within the next 6–8 months. The expansion is intended to provide customers with greater choice and convenience when seeking support. The brand is also working towards introducing doorstep service in the future to further enhance convenience throughout the ownership journey.
Complementing the physical service network is Boltt Care, a dedicated support platform built directly into every boltt smartphone. Customers can raise service requests through the device and connect with boltt’s backend support team and live agents, providing a direct channel for assistance. Dedicated support is also available through email, WhatsApp and phone, giving customers multiple ways to reach the brand when they need help.
Commenting on the company’s approach to customer support, Arnav Kishore, Founder & CEO, boltt, said, “At boltt, we believe our relationship with customers begins with the purchase and continues throughout the ownership journey. As we enter the smartphone category with the Evo and Ace 5G, our focus is on building trust through accessible, responsive and accountable support. We are building boltt for the long term, and we are committed to standing firmly behind every device we sell.”
The service infrastructure forms an important part of boltt’s consumer-first approach as the brand establishes itself in India’s smartphone market. By leveraging Fire-Boltt’s existing network and expanding its service footprint, boltt aims to ensure that customers have access to reliable support as its smartphone user base grows, reinforcing trust beyond the point of purchase.
Customers can locate nearby service centres through boltt’s service centre document. Support and warranty guidelines are available through the brand’s warranty policy document.
boltt is a homegrown smartphone brand from the house of Fire-Boltt, built on the trust of over 4 crore users. Created for India’s evolving digital lifestyle, the brand brings together deep consumer insight and a consumer-first approach to design and innovation. boltt is focused on delivering dependable, relevant smartphone experiences tailored for modern India.
Fire-Boltt is India’s No. 1 smartwatch brand and one of the country’s leading homegrown consumer technology companies. With a growing ecosystem of connected devices and more than 4 crore users, Fire-Boltt is committed to creating innovative technology products that are accessible, relevant and designed for Indian consumers.
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